trai directs rcom to refund users unspent balance

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The Telecom Regulatory Authority of India (TRAI) has issued a notice to Anil Ambani‘s Reliance Communications and Reliance Telecom to refund the unused balance of RCom’s prepaid customers and security deposit of the post paid subscribers by January 31.

The telecom regulator’s direction is towards the benefit of Rcom pre paid subscribers who after the discontinuation of RCom’s 2G GSM and CDMA voice services did not or were unable to port out to other networks.

TRAI had also asked RCom to submit a compliance report every Monday, starting January 1, 2018, till the month end.

Trai had earlier asked RCom to smoothen the process of customers wanting to exit the carrier’s network in circles where it switched off services from December 1 and to keep the unique porting codes (UPCs) active till end-January, following complaints about the company’s customers facing problems in porting out.

Anil Ambani had recently announced that Reliance Communications was to sell its optical fiber network, towers and spectrum which Mukesh Ambani led Reliance Jio Infocomm decided to buy in about Rs 23,000 crore.

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